Environment taking major influences in the development of the service business sector. The environmental factors are: consumers, competitors, technology, innovation, globalization, economics, government and social culture. Among these environmental factors, the development of technology (information and communication) by many regarded as the environmental factors that most affect the service sector. This technology helps the service sector to manage its business efficiently in accordance with the spirit of cost cutting.
Besides the growing services sector also triggered some of the driving factors are: the increasing consumer demands on quality, cost reduction, service delivery, internal customers, increased production and development of Nonprofit organizations.
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